At Wespaw Pets, we understand that every order represents something important — better care, more comfort, and happier moments with your beloved companion.

This Shipping Policy explains how we prepare, ship, and deliver your pet essentials so you can enjoy a smooth and reliable shopping experience.

Our Shipping Approach

Wespaw Pets is committed to making pet care simple, accessible, and convenient for modern pet families.

To provide a wider selection of quality pet products while maintaining fair pricing, some orders may be fulfilled through trusted suppliers and international distribution partners.

This fulfillment model allows us to:

• Provide thoughtfully selected pet products for everyday needs
• Maintain competitive prices without unnecessary retail costs
• Deliver useful solutions to pet owners around the world

We appreciate your understanding as we work to bring carefully chosen products directly to your home.

1. Order Processing & Shipping Fees

Every Wespaw Pets order is carefully prepared before shipment.

Order Processing Time:

Please allow 2–5 business days for order verification, quality inspection, and packaging.

During high-demand periods such as holidays or promotional events, processing may require additional time.

Shipping Fee:

Shipping costs are calculated based on your order details and destination during checkout.

Any applicable shipping charges will be clearly displayed before payment is completed.

2. Estimated Delivery Time

Delivery times may vary depending on your location, product availability, and shipping carrier.

Please note that these timeframes are estimates and do not represent guaranteed delivery dates.

Unexpected delays may occur due to weather, carrier conditions, holidays, or customs processing.

3. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please keep in mind:

• Tracking details may take 24–72 hours to become active after shipment
• Some packages may experience temporary gaps in tracking updates during transit
• Your order remains in progress while moving through the delivery network

If you have any concerns about your shipment, our support team is always available to assist.

4. Customs, Duties & Import Fees

For international shipments, additional customs charges may apply depending on your country’s regulations.

Customers are responsible for:

• Import duties
• Customs fees
• Local taxes or other government charges

Wespaw Pets is not responsible for delays caused by customs inspections or clearance procedures.

Customs policies vary by location, so we recommend checking your local requirements before placing an international order.

5. Order Changes & Cancellations

We process orders as quickly as possible to ensure timely delivery.

If you need to update your shipping information or request an order cancellation, please contact us as soon as possible:

Email: service@legitimend.com

Requests must be submitted within 12 hours of purchase.

Once your order has entered fulfillment or shipment processing, we may no longer be able to make changes or cancellations.

6. Lost, Missing, or Damaged Packages

Your satisfaction and your pet’s happiness are important to us.

Damaged Items

If your order arrives damaged:

• Please contact us within 72 hours of delivery
• Include photos of the damaged package and product

Our team will review your request and provide an appropriate solution, including replacement options when applicable.

Lost Packages

If your shipment is confirmed lost by the carrier:

• Please contact our support team
• We will work with you to investigate the issue and determine the best resolution

Customer Support

If you have any questions about your shipment, please contact:

Wespaw Pets
📧 service@legitimend.com
☎ +1 718-706-8100

We appreciate your trust and patience.

Thank you for choosing Wespaw Pets —
we’re dedicated to making pet care easier, safer, and more enjoyable for every pet family.