Return and refund policy

Return & Refund Policy

At Wespaw Pets, your satisfaction is important to us.

We want every pet parent to feel confident when shopping with us. This Return & Refund Policy explains the process for requesting returns, replacements, and refunds.

1. Return Eligibility

We accept return requests within 30 days of delivery.

To qualify for a return, the item must meet the following conditions:

  • The product must be unused and in its original condition
  • The item must include original packaging and accessories
  • The product must not show signs of wear, damage, or misuse
  • Proof of purchase or order information must be provided

Returns that do not meet these requirements may not be accepted.

2. How to Request a Return

To begin a return request, please contact our customer support team:

Email: service@legitimend.com

Please include:

  • Your order number
  • The reason for your return
  • Photos or details of the product condition (if applicable)

After reviewing your request, our team will provide return instructions if your request is approved.

Please do not send items back before receiving return authorization.
Unauthorized returns may not be processed.

3. Damaged, Defective, or Incorrect Items

We recommend checking your order as soon as it arrives.

If you receive:

  • A damaged product
  • A defective item
  • The wrong product

Please contact us promptly with relevant details and photos.

Our team will review the issue and work with you to provide a suitable solution, including replacement or refund options when applicable.

4. Items Not Eligible for Return

For safety, hygiene, and product quality reasons, certain items may not be eligible for return, including:

  • Products that have been used or altered
  • Items without original packaging
  • Personalized or customized products
  • Gift cards
  • Clearance or final sale items
  • Products damaged due to improper use

Shipping fees paid during the original order may not be refundable unless the return is caused by an error on our part.

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

5. Exchanges

If you receive a product that needs to be replaced, please contact our support team first.

Depending on product availability, we may assist with an exchange or recommend placing a new order after the original item has been returned and approved.

6. Refund Process

Once your returned item arrives and passes inspection, we will send you an update regarding your refund status.

If your refund is approved:

  • The payment will be returned to your original payment method
  • Processing may take up to 10 business days
  • Your bank or payment provider may require additional time before the funds appear in your account

If you have not received your refund after the expected processing period, please contact us:

Email: service@legitimend.com

7. Return Shipping Information

Customers must contact Wespaw Pets before returning any product.

After approval, we will provide the necessary return instructions.

Please send returns only to the address provided by our customer support team.

8. Contact Us

If you have any questions about returns, refunds, or your order, please reach out to us:

Wespaw Pets
44-05 Queens Blvd
Sunnyside, NY 11104
United States

Phone: +1 718-706-8100
Email: service@legitimend.com

Thank you for choosing Wespaw Pets.

We appreciate your trust and are committed to making sure both you and your pets have a positive shopping experience.